Terms of service
Welcome to The Human Skills Library. These Terms & Conditions apply when you visit our website or purchase from our online store. By using our website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
1. About Us
This website is operated by The Human Skills Library Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Human Skills Library.
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products to you.
2. Our Products
We take care to represent our products as accurately as possible, including their colours, dimensions, materials and appearance. However, colours and other details may appear slightly different depending on your device and screen settings.
Product descriptions, prices and availability may be updated from time to time. We may also discontinue products or limit quantities where necessary.
3. Orders
By placing an order through our website, you are offering to purchase the products in your order.
Orders are subject to availability and acceptance by us. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable or there has been an error in pricing or product information. If we cancel an order after payment has been processed, we will provide a refund.
Please check your order carefully before submitting it. Once an order has been processed, we may not be able to make changes or cancel it.
4. Pricing & Payment
All prices displayed on our Australian store are in Australian dollars (AUD) unless otherwise stated.
Prices, promotions and discounts may change from time to time. The price applicable to your purchase will be the price displayed when your order is placed.
Shipping costs, where applicable, will be displayed at checkout.
You agree to provide accurate and complete billing, payment and contact information when placing an order.
5. Shipping & Delivery
Please allow 5-12 business days for delivery. However, delivery timeframes provided on our website are estimates and may be affected by circumstances outside our control, including carrier delays.
Please ensure your delivery information is correct when placing your order.
6. Returns & Consumer Guarantees
We do not offer returns or refunds for change of mind.
If your product arrives damaged, faulty, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact us and we’ll work with you to arrange an appropriate solution.
Nothing in these Terms & Conditions or our Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.
Please see our Returns & Refunds Policy for further information.
7. Intellectual Property
Unless otherwise stated, the content of this website and our products, including our stories, illustrations, activities, educational frameworks, text, graphics, branding, logos, photographs and other materials, is owned by or licensed to The Human Skills Library and is protected by applicable intellectual property laws.
Our content and products are provided for personal and educational use. You may not reproduce, copy, distribute, publish, sell, modify or commercially exploit our content without our prior written permission, except where permitted by law.
8. Reviews & Feedback
If you submit a review, testimonial, comment or other feedback to us, you give us permission to use, reproduce and share that content for purposes connected with The Human Skills Library, including on our website, social media and marketing materials.
You confirm that any content you submit is your own or that you have permission to share it, and that it does not infringe the rights of another person.
9. Third-Party Services & Links
Our website may contain links to or use services provided by third parties, including payment, delivery and other technology providers.
We are not responsible for the content, availability or practices of third-party websites. Your use of third-party services may also be subject to their own terms and privacy policies.
10. Shopify
The Human Skills Library is powered by Shopify, which enables us to provide our online store to you. However, purchases made through our store are made directly with The Human Skills Library, not Shopify.
To the extent permitted by law, Shopify is not responsible for products purchased from us or for the transactions between you and The Human Skills Library.
11. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Because our online store is hosted by Shopify, some personal information may also be collected and processed by Shopify and other service providers involved in operating our store and fulfilling your order.
Please see our Privacy Policy for further information.
12. Website Use
You must not use our website:
- for any unlawful or fraudulent purpose;
- to infringe our intellectual property rights or the rights of another person;
- to transmit malicious code, viruses or other harmful material;
- to attempt to gain unauthorised access to our website or systems; or
- in a way that interferes with the operation or security of our website.
We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.
13. Errors & Inaccuracies
While we take care to ensure the information on our website is accurate, occasional errors may occur in product descriptions, pricing, promotions, availability or other information.
We may correct errors or update information at any time. If an error affects an order you have already placed, we will contact you where appropriate and provide any remedy required by law.
14. Liability
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded.
To the extent permitted by law, we are not responsible for loss or damage arising from your use of our website that is indirect, consequential or outside our reasonable control.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will always be available on this page.
16. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
The Human Skills Library Pty Ltd
Email: hello@thehumanskillslibrary.com